21-09-2022 08:46 AM
Same again my phone got blocked when I switched it on at around 21:50..
I was informed that I would receive a new SIM card. I still have not get it!
21-09-2022 08:51 AM
Then I get a message then it has been blocked but I cannot make calls or send you a message. What is going on?
21-09-2022 08:55 AM
I can’t as I am in hospital,! I don’t upgrade! I might even leave EE when The renewal is due, this the second this has happened, terranle service!
21-09-2022 09:06 AM
Hi @HennyP,
Welcome to the EE Community.
What was the full message you were sent and how did you receive it?
Thanks
James
21-09-2022 12:29 PM
Sorry, mistake on my side, it was not a reply sent today. It was from our previous contact.
21-09-2022 12:49 PM
No problem @HennyP
What problems are you experiencing with your phone?
What was the reason for a new SIM card being sent out to you?
21-09-2022 01:56 PM
When i switched it on, it immediately told me my phone had blocked. I have made to attempts to reconnect, and now only have chance left.
21-09-2022 01:58 PM
What is telling you your phone is blocked? Are you entering an incorrect lock screen passcode?
What type of phone are you using?
21-09-2022 02:04 PM - last edited on 21-09-2022 03:00 PM by DanielPA
Hi,No, because it uses my face recognition, not a code.And it the SIM that is blocked, not the phone.--Kind regards,xxxxx xxxxxxxTel.: xxxxx xxxxxxx
[Mod edit: Please do not post personal information on the public board. Thanks!]
21-09-2022 02:16 PM
Where are you seeing that your SIM has been blocked? Are you being asked for a SIM PIN, or perhaps a PUK code?
