Update: 08 March 2024
Over the past few days, our engineers have completed integrating the mast onto the network and full service has been restored to the Sundridge area.
We will continue to monitor performance in the area.
Update: 20 February 2024
Over the past few weeks, our engineers have been working with the site provider to access the area and install the part needed for the transmission. We have experienced a further delay accessing the area due to circumstances out of our control. Barring any further unforeseen delays, our engineers expect to complete the work needed for the transmission by the end of February and the mast to be on-air by the beginning of March.
We will keep you updated on this post.
Update: 02 February 2024
We have experienced a slight delay accessing the site last month, to fit the part needed for the transmission. Our engineers have been working with the site provider to arrange a date to access the area and expect to visit the site by the end of next week. Barring any further unforeseen delays, we expect to complete the installation and the mast to be on-air by the middle of February.
We will keep you updated on this post.
Update: 22 December 2023
Over the past week, our engineers have visited the area and found the transmission installation requires a new part to be installed before the installation can be completed. Barring any further unforeseen delays, we expect the part to be fitted and the transmission to be installed by the end of January and the site to be on-air by the middle of February.
We will keep you updated on this post.
Update: 12 December 2023
Over the past few weeks, our engineers have been working with the site provider to access the area and install the transmission needed for the new mast and have experienced a slight delay accessing the area to complete the work needed. Barring any further unexpected delays, we expect the transmission to be installed by the end of 2023 and the mast to be on-air by the beginning of January 2024.
We will keep you updated on this post.
Update: 13 November 2023
Over the past few months our engineers have completed building the equipment needed for the new mast, and we have been working to arrange a date to access the site and install the transmission needed for the mast to be on-air. Barring any unforeseen delays, we expect the transmission to be installed by the end of November. Once this is completed, we can confirm an approximate on-air date for the new mast.
We will keep you updated on this post.
Update: 31 August 2023
Over the past few weeks, our engineers have been working with the site provider to arrange access to the area and start building the equipment needed for the new mast. Barring any unforeseen delays, we expect the build to start by the middle of September and the mast to be on-air by the beginning of November.
The new mast will further improve coverage in the area, and we are looking to deploy further additional masts in the area and are completing surveys at several locations to determine if the areas will be suitable for the equipment.
We will keep you updated on this post.
Update: 07 August 2023
Our engineers have completed the additional upgrades to the existing mast, and we would love any feedback you have on the service since the upgrades were completed on the 02 August. The feedback will be used to show the level of coverage and capacity improvements provided from the upgrades and locate the areas further improvements are required.
To further improve coverage in the area, we have located an area for a new mast and, barring any unforeseen delays, we expect the build to be completed and the mast to be on-air by the end of October. We are looking to deploy further additional masts in the area and are completing surveys at several locations to determine if the areas will be suitable for the equipment.
We will keep you updated on this post.
Update: 20 July 2023
Our engineers expect to complete the additional upgrades to the existing mast in the area by the beginning of August. These upgrades will increase coverage and capacity to Sundridge.
To further improve coverage, we have located an area for a new mast and, barring any unforeseen delays, we expect the build to be completed and the mast to be on-air by the end of October. We are looking to deploy further additional masts in the area and are completing surveys at several locations to determine if the areas will be suitable for the equipment.
We will keep you updated on this post.
Update: 11 July 2023
To further improve coverage in the area to restore previous service levels, we have located an existing mast in the area that can be upgraded to increase coverage and capacity to the area. We expect the upgrade work to be completed by the middle of August.
Our engineers have located an area for a new mast. Legal steps have been completed and are working with the landowner to arrange access to the area to start building the equipment needed for the new mast. Once the equipment has been built, we can confirm an approximate on-air date.
We will keep you updated on this post.
We are aware of a signal issue that is affecting some of our customers in the Sundridge area. Our mast in the area had to be removed from the existing site in June 2023, as this was requested by the landowner.
We have replaced some equipment at another site in the area which has restored some service but, to get it back to previous levels, we’re looking at building another site. We’ve identified a place nearby and we’re waiting for approval before we can begin to build.
Barring any unforeseen delays, we expect the new mast to be on-air by the end of January 2024.
We will keep you updated with progress here.
We’re sorry for any inconvenience caused. In the meantime, you may be able to use WiFi Calling to make and receive calls and texts over a WiFi connection.
For information on who can use WiFi Calling and how to set up this service, please see our EE WiFi Calling: All you need to know, article.
