Mobile Services

Discussion about Mobile services, like roaming, calls, messaging etc

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Emergency Alert System

The UK Government is introducing Emergency alerts.  Emergency Alerts are a public information service that the Government has developed to alert citizens to emergencies, both nationwide and in their local area, that represent a severe threat to life ...

Sean_D by Former EE Community Manager
  • 7591 Views
  • 0 replies
  • 4 Helpful

Resolved! Google Chat on Android with EE

Hello, everyone, I'm new to EE and need advice, please, about the cost, if any, of "Google Chat" ON STANDBY.  To get rid of the large annoying Chat message on my IMO Q2 Plus android obscuring messages, I've had to "Agree" to GC's terms and conditions...

Buratic by Contributor
  • 588 Views
  • 2 replies
  • 0 Helpful

Roaming Blocked, even though I have Go Further activated

 Hi,  I’ve been trying to get hold of EE, but with roaming blocked I can’t make any calls and I don’t get the option to start a chat conversation. I was digging through settings on my app and found my roaming was blocked, but get an error when I try ...

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Saral85 by Visitor
  • 297 Views
  • 1 replies
  • 1 Helpful

Roaming

Hi there, I have bought a 7 day data bundle (22MB&) for roaming outside the EU (cost £28.54), but I am unable to get it to work. Given that it is almost impossible to contact ee to resolve these issues, I am wondering if anyone has been able to solve...

Roaming - Unable to switch on worldwide roaming

I have left UK without activating worldwide roaming. I have tried both on MyEE app and on the web to unblock Roam Worldwide and on both platforms it says "there seems to be a problem". There is NO WAY to contact customer support via chat (*very* frus...

vodathan by Visitor
  • 1121 Views
  • 3 replies
  • 2 Helpful

Phone stopped working in India after 3 days

Hi,I landed in India on 30th and my phone worked fine with data for couple of days and it has suddenly stopped today. there is no cap on my account, data roaming is normally enabled on my account. It is very urgent this needs to enabled. please can s...

Data roaming wont actuvste

Help. I’m in France and can’t activate data roaming. . I’ve tried to activate online but it stays blocked, saying, sorry we were unable to activate your changes. I messaged 150 asking for EU data roaming which I am now paying £10 a month for and whic...

Resolved! Travel to morocco

I’m travelling to Morocco tomorrow for a week. Can someone tell me my options for calls & data use there please? I’ll need to call UK, France, and also others in Morocco. Thank you

Confused about EU roaming and contract

Hi all, hoping someone can advise on this.  I've been an EE customer for several years and was transferred to a new SIM-only contract in September 2021 as apparently my old plan was being discontinued.   I have texted 'RO' followed by the EU countrie...

ab09 by Investigator
  • 1027 Views
  • 8 replies
  • 0 Helpful