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Abroad

Rhi2011
Investigator
Investigator

‎25-11-2022 12:02 PM

I am In Poland I have Poland included in my pack for no additional charges but my phone won't work, my husband is on my contract also and I'm having to hot spot off him? 

0 Helpful
7 REPLIES 7
Leanne_T
EE Community Support Team

‎25-11-2022 12:07 PM

Hi @Rhi2011

Thanks for coming here. 

Are you on a pay as you go pack or pay monthly contract plan with us?

Leanne.

0 Helpful
XRaySpeX
EE Community Star
EE Community Star

‎25-11-2022 12:45 PM

Did you use that PAYG SIM for making calls or texts in UK before you left to go abroad? EE PAYG SIMs need 1st activating on EE's home UK network. If it wasn't you can't now use it until you return to UK.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
Rhi2011
Investigator
Investigator
In response to Leanne_T

‎25-11-2022 04:46 PM - last edited on ‎25-11-2022 05:41 PM by EE Community Moderator

Pay monthly

x.x.xxxxxxxx

[Mod edit: Please do not post personal information on the public board. Thanks!]

0 Helpful
XRaySpeX
EE Community Star
EE Community Star
In response to Rhi2011

‎25-11-2022 04:58 PM

Did your current contract / upgrade start before 07/07/2021?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
Leanne_T
EE Community Support Team
In response to Rhi2011

‎26-11-2022 07:10 AM

Hi @Rhi2011

Thanks for coming back to us. 

If you have a pay monthly account and currently abroad, could you check your roaming status by logging into your My EE account online go to Menu > Account Settings > Parental and Data Controls > Enable Roaming and also Call abroad, do they show as ticked? 

Leanne.

0 Helpful
Rhi2011
Investigator
Investigator
In response to Leanne_T

‎26-11-2022 12:34 PM

Yes done that

R.A.Williams
0 Helpful
Leanne_T
EE Community Support Team
In response to Rhi2011

‎26-11-2022 12:53 PM

Did they show as ticked? @Rhi2011

Leanne.

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