I’m in USA and I can’t receive any SMS

[Martinsuker]

So like the title says, I can’t receive SMS messages, which would be a problem but a couple of banks I use only have SMS 2 factor authentication, and so I can’t access my accounts whilst here. Please help me urgently. It should also be noted I can’t make or receive calls/texts either. 

I use a USA rain as my secondary connection for data out here, but that doesn’t help the calls/texts of course.

I have tried manually selecting both AT&T and T-Mobile from the available networks. I have restarted my phone, I’ve toggled every setting in the phone. And I can’t call EE because as I said calls don’t work either, even if I did T car about how much it would cost.

please help

[XRaySpeX]

@Martinsuker : Can you make calls & texts?

Are you on contract or PAYG? Did you use that SIM for making calls or texts in UK before you left to go abroad?

If you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming add-on doesn't of itself activate roaming on your a/c.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto. Otherwise login to your MyEE account online & go to Menu > Account Settings > Parental and Data Controls > Roaming Abroad and also Call Abroad and Premium Rate. They will show as ticked if roaming and calling abroad is activated. If not ticked, can you activate these settings?

If you can't enable the Roaming Abroad and the Call Abroad & Premium Rate settings of your online MyEE, you will need to call CS. Try calling CS on the Freephone no. in my sig. via Skype over WiFi. It should be free.

PAYG is auto enabled for roaming as long as you've used the SIM in the UK previously. You won't see any of those settings & don't need to change anything. If outside EU, do you have enough credit for making calls & texts from abroad?

[Martinsuker]

hi @XRaySpeX 

It’s a pay monthly and I believe Roaming is on, I was away in the EU recently and I switched it on then with ROAMING to 150 with no issues.

calls and SMSs fail so no I can’t send them

I’ve tried rebooting multiple times.

and yes the sim was used in UK before going away. 

[XRaySpeX]

You believe but have you checked those MyEE settings?

[Martinsuker]

It was switched on but in the EE app it doesn’t tell you, it just says to text a number to find out. I used Skype to call EE, and there was an issue that they’ve now resolved. Thank you for suggesting Skype!

[Leanne_T]

Thanks for letting us know this has been resolved for you @Martinsuker

Leanne.

[Martinsuker · Accepted solution]

It was set up for EU roaming and not ROW roaming apparently. So EE fixed that.

[XRaySpeX]

Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.