Mobile Services

Roaming abroad

I am in Australia on holiday and forgot to text 150 roam. I only have SOS. I am relying on using guest Wi-Fi. All attempts at calling 150 or texting 150 have failed - I assume international calling restricted in guest wifi. I also cannot access my ...

Calls

Phone is not doing outgoings calls and texts, and it's not receiving as well

Resolved! Roaming Problem

Hi,My daughter’s phone has a roaming pass set up but now that we are abroad she has no access to any mobile services if not on Wi-Fi. Should we have set something up on the phone prior to this?

Resolved! Best deal to travel in Europe

Signal in USA

Hello,I am a pay monthly customer with the roam abroad option activated. Today I landed in San Diego and it says 5G on the screen, data is working, but no actual signal. All the bars are empty!I am not sure how this is possible but would anyone know ...

Paid for roaming pass for the USA and lost use after one day.

Cannot connect to a network or use Google maps

Data

I'm in Spain as you know in fuertevetura and my data is not working at all, even I got the service internet from our reception I need my CODE NUMBER and I can't remember it, I need my phone, I need to call family and so on, so please what's going on ...

Roaming not working - urgent

Have just arrived in Mexico and purchased the roam abroad pass. However since landing at airport have had absolutely no signal on phone, so cannot text or make calls at all, let alone use data. Zero bars everywhere, am relying on wifi. Have turned al...

Have Roam Abroad Pass, but no roaming service

My number is xxxxxxxxxxxx Email xxxxxxxxxx@xxxxxxx I signed up for a ROAM ABROAD PASS when in UK and this shows My EE as active but I am now in France and do not have any roaming service, I can use hotel Wifi though. Why us this?? Can you rectify it ...

Sim card malfunction

My sim card is not working. No moblile phone coverage . I am abroad

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