No service when abroad

[Radiuskong]

Hello,

I am experiencing this same issue right now in Mexico. I would love to be able to contact EE but I have no signal. My partner is also on EE and has the same phone as me - has had no issue with signal. I tried calling but cannot get through to the team.  OG poster, are you aware of the route cause of the issue? I’ve tried everything under the sun - on/off, restart/reset, roaming/etc

thanks in advance

[Leanne_T]

Hi @Radiuskong 

Thanks for coming here. 

Have you tried manually searching for other networks in your phone settings? 

Do you have a pay as you go or pay monthly account? 

Leanne.

[Radiuskong]

Hello,

Pay monthly and yes I have tried manually searching. This yielded a single bar for about 10 seconds and nothing since unfortunately.

Many thanks,

[Leanne_T]

Thanks @Radiuskong 

Did you text ROAMING to 150 before travelling to make sure roaming was set up? 

Leanne.

[Radiuskong · Accepted solution]

Hello,
This has now been resolved. The issue was that EE had me set for roaming in EU, not international.

Many thanks,

[Jooogles]

Glad you got sorted. It took me a year to get EE to check my settings were correct on my account- they kept saying all the right boxes were ticked then I got a guy in Ireland who said there was a box unticked 😩.