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Stay connected if your data runs out

Knowing that you can keep in touch with friends and loved ones even if your data’s run out is one of those little things that just makes life better. That’s why Stay Connected Data comes included in our No Frills and Essentials plans. How it works St...

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JordanTA by EE Knowledge Specialist
  • 1016 Views
  • 0 replies
  • 5 Helpful

EE Mobile Coverage and Service Status Checker

Check mobile coverage and ongoing maintenance in your area using the EE Mobile Coverage and Service Status Checker. "Check coverage" will predict the usual level of service, whereas "Check service status" will show known issues and faults. You don’t ...

Rach_H by EE Community Support Team
  • 515 Views
  • 0 replies
  • 5 Helpful

still terrible signal issues & not only at home

so this has been on going every since ee did work in the RM7 Romford area some months ago. what's happened to this no. 1 for many years running network. struggling  to connect or stay connected to the Internet.lucky if 1 bar to some times none to mak...

paulturbo by Contributor
  • 1612 Views
  • 3 replies
  • 5 Helpful

5GEE Router - Slower speeds than Mobile

I recently got the 5GEE Router, unlimited package.But I only seem to get maximum 20mbps down/up, whereas on my phone I manage to get 90mbps down/up.Is there any way I can improve my speeds from my router without having to buy an antenna?I am connecte...

JakeH03 by Contributor
  • 4222 Views
  • 30 replies
  • 0 Helpful

NO SIGNAL FOR WEEKS 😡

I’ve had literally NO signal for weeks where I liveinside I have none outside 1 bar on 4g  IF IM LUCKYapparently work has been done at the end of March on the signal in my areaBut now it’s worse than EVERand it was pants before they touched it if it ...

Not receiving all calls

It appears I’m not receiving all my calls. Important ones from my work. I have done as per a previous chat I’ve seen in here to reset network settings. I did this 24hrs ago and my work still cannot contact me with a voice note stating this number is ...

Jenny108 by Visitor
  • 661 Views
  • 2 replies
  • 2 Helpful

internet speed

im getting 5g signal with 4 bars  so why is my download speed 2mbps when my upload is 8mbps i'm on unlimited data what should i get speed wise??

gtfehners by Investigator
  • 938 Views
  • 9 replies
  • 2 Helpful

Re: internet speed

I have been experiencing exactly the same problem — shameful internet speed with long moments of no internet at all. EE Coverage and Network says it is all good in my area, but speaking to my neighbours I found out that everyone is facing the same is...

Re: Poor/unusable signal strength.

Then the coverage checker is pointless unless it accurately reflects the reality of coverage. I took out a contract on the basis of the coverage (4g excellent indoors and out) and it blatantly isn’t true. I get one bar at best.Worst case it’s being m...

Jred55 by Visitor
  • 331 Views
  • 1 replies
  • 1 Helpful

Aberchirder Scotland coverage issues

Anyone else having issues in the Aberchirder ( Foggie) area, the coverage says "You'll get excellent coverage indoors and outdoors on your Samsung Galaxy Xcover 5 Ent."I look at the coverage map and that says the sameYet im only getting 1 bar, i have...

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gavmidd by Contributor
  • 574 Views
  • 9 replies
  • 0 Helpful