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EE problems

Chelbb
Investigator
Investigator

‎31-05-2023 12:54 PM - last edited on ‎31-05-2023 01:09 PM by EE Community Moderator

Since beginning of March in the xxx xxx area we have had about 10 issues that have run over a few days, we have our broadband and phone with EE and both products are getting not fit for purpose. 
EE used to be the most reliable network but my husband is on Vodaphone and is getting g a better service just lately. 
Is  it just our area or is it time to switch? 

[Mod edit: Please do not post personal information on the public board. Thanks!]

0 Helpful
5 REPLIES 5
Katie_B
EE Community Support Team

‎31-05-2023 03:16 PM

Hello @Chelbb. 

Welcome to the community. 

I am sorry to hear this. 

When you search your area using the Network Checker does it report any known issues?

Katie

0 Helpful
Chelbb
Investigator
Investigator
In response to Katie_B

‎31-05-2023 03:58 PM

Hiya
Yes it shows a problem in our area.
It is happening more and more.
Today I need to phone the hospital but signal isn’t good enough and hubby is at work so will have to get in the car and drive to find a good signal ☹️
0 Helpful
XRaySpeX
EE Community Star
EE Community Star

‎31-05-2023 04:07 PM

Is this for fixed Home BB or mobile BB? The EE Network Status Checker is only applicable to the mobile network.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
Chelbb
Investigator
Investigator
In response to XRaySpeX

‎31-05-2023 04:10 PM

We have the 4GEE broadband at home as we are too far from the exchange for a good speed
0 Helpful
bristolian
EE Community Star
EE Community Star

‎31-05-2023 07:23 PM

It sounds like you're reliant on EE's mobile network for both your home broadband & mobile service - and this could be unfortunate if there are service issues there.

I would always advocate having two alternative comms technologies at home, incase of problems with one. EE's recommended solution for indoor coverage issues would be WiFi-calling, but in this case you would need this to be provided by another technology.

Out of interest, what are the issues you're having?