No signal.or roaming data

[Katie_B · Accepted solution]

Hello @Andyskye01. 

Where abouts currently are you?

Did you activate roaming before leaving the UK?

Katie

[Andyskye01]

I'm still in uk

[Katie_B]

Thanks for confirming @Andyskye01. 

By roaming data do you mean your usual data allowance you can't use?

Are you pay as you go or pay monthly?

Katie

[Andyskye01]

I am contract new sim and it's a S21 phone I'm using. Have tried in other phones too.

[Katie_B]

Thanks for getting back to me @Andyskye01. 

Have you recently joined EE pay monthly or is this a new SIM from an upgrade?

Katie