Apple Carplay- no call audio when calling EE numbers

[Zaint123]

Apologies if this is in the wrong thread, this is my first post.

I am having issues with apple carplay.

This is only when making EE to EE calls.

When i call EE numbers i cant hear any audio, however when calling other network numbers the audio plays just fine and i can hear them.

I did not have this issue when i was with Vodafone and wanted to know if there is a fix for this. Does EE use a different type of calling protocol when calling EE numbers. I have tried using my sisters phone who is also on EE and it does the same thing.

Any help would be greatly appreciated. 
Thanks

Zain

[Chris_B]

@Zaint123   It works fine for me via CarPlay.   And CarPlay is just an interface to use your phone everything is done through your phone.    


Is this a new phone on EE or did you bring this over from Voda ? 

[bristolian]

Is VoLTE/4G-calling displayed on your phone's screen when this happens?

Are calls dialled from your phone also affected?

[Zaint123]

@Chris_B it is an unlocked phone. I was with BT  before i was with Vodafone and was having the same issue. Ive heard that BT and EE use the same network. I moved from BT to Vodafone and now to EE.

@bristolian i have not actually noticed what it says on the top regarding the network during a call. Calls dialled whilst not connected to CarPlay are completely fine.

[James_B]

Hi @Zaint123,

Welcome to the EE Community. 🙂

Our Customer Care Team will be happy to take a look at this issue if you get in touch on 150.

Thanks

James

[bristolian]

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@Zaint123 wrote:

@bristolian i have not actually noticed what it says on the top regarding the network during a call. Calls dialled whilst not connected to CarPlay are completely fine.

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This would suggest EE's network is functioning, and the issue could lie within the Apple ecoystem.

[justinbcfc38]

I am having the same problems with all my new VW vans. Is there been any feed back with this problem i have spoke to VW and say are saying it is a network ussie. 

thanks 

Justin  

[Leanne_T]

Hi @justinbcfc38 

Thanks for coming here. 

Our tech gurus  will be happy to take a look at this issue if you get in touch on 150.

Thanks 🙂

Leanne.