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Stay connected if your data runs out

Knowing that you can keep in touch with friends and loved ones even if your data’s run out is one of those little things that just makes life better. That’s why Stay Connected Data comes included in our No Frills and Essentials plans. How it works St...

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JordanTA by EE Knowledge Specialist
  • 1521 Views
  • 1 replies
  • 6 Helpful

EE Mobile Coverage and Service Status Checker

Check mobile coverage and ongoing maintenance in your area using the EE Mobile Coverage and Service Status Checker. "Check coverage" will predict the usual level of service, whereas "Check service status" will show known issues and faults. You don’t ...

Rach_H by EE Community Support Team
  • 694 Views
  • 0 replies
  • 5 Helpful

Resolved! 5G

Hello, my partner and I are both on EE and have the same phone (iPhone 13pro max) with contracts both taken out this year. However, she can get 5g signal in our flat, albeit barely, but I can’t seem to get 5g anywhere and I travel a lot for work and ...

Re: Poor data speeds on 4G

I too am having trouble even getting a stable 4G connection. I just signed up to a 24 month contract and I’m disappointed by EE and the data, even Vodafone got better signal which is saying something. I could be in the centre of a town that I know I ...

Weeks of poor coverage and dropped callls

I check the coverage checker and it says I have good coverage for my iPhone 13, yet I still get dropped calls, patchy calls and poor connection. I even went into the shop in Hitchin as I couldn’t get through on a call.They said we have a mast problem...

the EE 4G signal is virtually non existent

Hello, the EE 4G signal is virtually non existent in xxx xxx. Inside there is zero reception and on the street it’s one/ maybe two bars. xxxxxx St and xxxxxx St are fine but I seem to be in a black hole. It was like this yesterday. What is going on p...

SlimJim82 by Investigator
  • 599 Views
  • 11 replies
  • 0 Helpful

Mast disconnection

I am after a contact at EE for a site with an existing mast.We have a client who has purchased a site, there is an existing electrical supply that is still live, but we can not disconnect as the supply agreement is with EE. The only sign of 'cell sit...

No network

Started about a few months back on and off , then from the start of September we have no Wi-Fi coverage at all been on the phone so many times that’s not just me even our neighbours have ??no further forward now on day 19 with out Wi-Fi please can we...

Toffee3 by Explorer
  • 354 Views
  • 4 replies
  • 1 Helpful