Hello @JoyBag ,
Welcome to the community,
Is this indoors or outside? EE cannot be responsible for the signal indoors.
Have you checked here, where you can register and report problems and receive updates:
https://coverage.ee.co.uk/coverage/ee
To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.
