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Stay connected if your data runs out

Knowing that you can keep in touch with friends and loved ones even if your data’s run out is one of those little things that just makes life better. That’s why Stay Connected Data comes included in our No Frills and Essentials plans. How it works St...

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JordanTA by EE Knowledge Specialist
  • 5275 Views
  • 7 replies
  • 8 Helpful

EE Mobile Coverage and Service Status Checker

Check mobile coverage and ongoing maintenance in your area using the EE Mobile Coverage and Service Status Checker. "Check coverage" will predict the usual level of service, whereas "Check service status" will show known issues and faults. You don’t ...

Rach_H by EE Community Support Team
  • 5457 Views
  • 0 replies
  • 5 Helpful

Not receiving calls or txt but can make them

So I have been waiting for important calls and texts but just think they will come sooner or later I now discover that when people are calling me apparently my ozone is switched off, no texts getting throughMissing important calls for workSo I have j...

Shane53 by Visitor
  • 1299 Views
  • 2 replies
  • 0 Helpful

Poor signal

I’ve just recently moved from the for poor customer service, think I’ve jumped out of the frying pan into fire, whilst EE customer service / care is better (when you can get through) but their signal and especially where I live is poor - thought EE w...

d4vid by Visitor
  • 293 Views
  • 1 replies
  • 1 Helpful

5G went away

I just wondered if EE may have adjusted the 5G/NSA min threshold? It seems to be B3 CA with B7 here.I used to get marginal 5G around here but for a while now never get it anymore.Maybe they could have reconfigured the B7 services so they don't reach ...

wmj by Established Contributor
  • 393 Views
  • 2 replies
  • 0 Helpful

Finding the best Network

I'm looking to change networks as I've had so many signal problems with o2. Is there a way I can order a sim card to see if it is the mast nearby or if it is their network please? Thank you

Toots0 by Visitor
  • 336 Views
  • 2 replies
  • 1 Helpful

Cold weather=0 speed?

Hello, im using my 4g sim in my router for months and always have 75% signal and -85 db whoch gives me 15-20mbit and 35-45 ping. Since this cold weather started in London (2-3 days) I have 0% signal, 1 mbit speed and 800+ ping ALL THE TIME. I did not...

Five days of this, and still no end in sight

So, for the past five days now, the service has been crap.All we get in the way of detail from EE isWhat the hell is the point of this. Occasionally, we get an update saying that the problem will be fixed in 13 hours, but then next morning we're back...

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dave_101 by Investigator
  • 855 Views
  • 11 replies
  • 3 Helpful