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Stay connected if your data runs out

Knowing that you can keep in touch with friends and loved ones even if your data’s run out is one of those little things that just makes life better. That’s why Stay Connected Data comes included in our No Frills and Essentials plans. How it works St...

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JordanTA by EE Knowledge Specialist
  • 2524 Views
  • 3 replies
  • 7 Helpful

EE Mobile Coverage and Service Status Checker

Check mobile coverage and ongoing maintenance in your area using the EE Mobile Coverage and Service Status Checker. "Check coverage" will predict the usual level of service, whereas "Check service status" will show known issues and faults. You don’t ...

Rach_H by EE Community Support Team
  • 1587 Views
  • 0 replies
  • 5 Helpful

Can’t get service at all

I got a new contract for my iPhone 14 and I got a new sim and put it in and it didn’t give me service tried everything possible to sort it got service lasted 5 days and now I can’t get it back been a full 24hours without service don’t receive message...

Mobile internet a shambles today

Mobile internet speed sitting below 1MBPS sometimes spiking up to 10MBPS and disconnecting completely every 5 minutes or so, has been the case for the past 3 hours. Done the usual restart nonsense, definitely a network problem, might not be noticeabl...

finnleeey by Investigator
  • 719 Views
  • 10 replies
  • 1 Helpful

Cannot make or receive calls

Hello, I cannot receive or make calls. I have upgraded from sim only contract to Samsung A53, data is fine but no calling at all including 150.unable to contact EE via another number on my account and chat service is unavailable! Thanks.If anyone cou...

Resolved! Slow Internet Speeds

Have a S22 Never notices a problem ad i only ever use wifi Problem arose when my wifi stopped working The speed from the Ee network is very slow I should have a 4g connection and being in London expect a faster signal Up to 2mb if i am lucky on downl...

groundog by Explorer
  • 1514 Views
  • 2 replies
  • 0 Helpful

Re: Terrible signal for the last 6 months

I’ve got exactly the same problem. From the beginning of 2022 my 5G had steadily declined. Down from 4 bars (maximum on an iPhone) then to 3 and in 2023 it’s at 1 bar at home (in London)  It’s now impossible to search the internet or refresh apps wit...

Mrjdale by Visitor
  • 1429 Views
  • 8 replies
  • 4 Helpful

No network

Hi. Hope you are all well? I swapped my phone today from a 14 to an iPhone 12 and now I’ve got no network signal, I can’t get incoming calls or texts. I don’t know what to do, I can’t even call ee for help, what do I do?x

Fernieem by Explorer
  • 951 Views
  • 3 replies
  • 2 Helpful

Network not registered

Hi, I am on a ee contract and recently upgraded my phone and contract when I attempted to put my old ee sim which I have been using for years into the new phone it kept saying network not registered  so unable to call or text. I have rebooted the pho...

Zed3_ by Visitor
  • 937 Views
  • 3 replies
  • 1 Helpful