Mobile coverage

[Claire4580]

Has anyone been struggling with EE coverage the last few days? My phone doesn’t seem to be working unless connected to WiFi which is very frustrating. Thanks!

[bristolian]

Is this happening in multiple locations or just one specific one? If it's one specific location, use the "check status" option on https://coverage.ee.co.uk/coverage/ee to check for/report any local issues.

[Claire4580]

Seems to be many locations as I have been travelling around different locations for work the last 2 days. Unable to receive anything on my phone unless connected to WiFi. Phone calls also keep cutting out during a conversation. 

[Katie_B]

Thanks for confirming @Claire4580. 

Are you able to test your SIM in another device?

Katie

[Claire4580]

I have tried this and still having the same issue so I feel like it’s to do with Ee coverage which isn’t working for me at the moment.

[Katie_B]

I would recommend trying a replacement SIM @Claire4580. 

Please let us know how you get on, 

Katie

[Claire4580]

What do you mean a replacement sim?? I don’t have one of these. 

[Katie_B]

Hi @Claire4580. 

If the issue continues when your SIM is in another device, a replacement SIM would rule out any problems with your SIM that could be causing you to have signal issues. 

A replacement SIM can be ordered online, over the phone or by visiting your local EE Store with photo ID. 

Katie

[Claire4580]

Are you able to order a replacement sim for me please? 

[Katie_B]

Sorry @Claire4580, I don't have account access. 

You can however order one HERE. 

Katie