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Stay connected if your data runs out

Knowing that you can keep in touch with friends and loved ones even if your data’s run out is one of those little things that just makes life better. That’s why Stay Connected Data comes included in our No Frills and Essentials plans. How it works St...

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JordanTA by EE Knowledge Specialist
  • 1967 Views
  • 1 replies
  • 7 Helpful

EE Mobile Coverage and Service Status Checker

Check mobile coverage and ongoing maintenance in your area using the EE Mobile Coverage and Service Status Checker. "Check coverage" will predict the usual level of service, whereas "Check service status" will show known issues and faults. You don’t ...

Rach_H by EE Community Support Team
  • 1013 Views
  • 0 replies
  • 5 Helpful

Re: Terrible signal for the last 6 months

I’ve got exactly the same problem. From the beginning of 2022 my 5G had steadily declined. Down from 4 bars (maximum on an iPhone) then to 3 and in 2023 it’s at 1 bar at home (in London)  It’s now impossible to search the internet or refresh apps wit...

Mrjdale by Visitor
  • 1427 Views
  • 8 replies
  • 4 Helpful

No network

Hi. Hope you are all well? I swapped my phone today from a 14 to an iPhone 12 and now I’ve got no network signal, I can’t get incoming calls or texts. I don’t know what to do, I can’t even call ee for help, what do I do?x

Fernieem by Explorer
  • 943 Views
  • 3 replies
  • 2 Helpful

Network not registered

Hi, I am on a ee contract and recently upgraded my phone and contract when I attempted to put my old ee sim which I have been using for years into the new phone it kept saying network not registered  so unable to call or text. I have rebooted the pho...

Zed3_ by Visitor
  • 931 Views
  • 3 replies
  • 1 Helpful

4G Network useless

4G coverage is almost non existent on my phone both outdoors and inside. Realy dont know how you can keep saying there is full coverage when every day I get a text from the My Update service to say there is a problem with the network in my postcode/n...

SG13192 by Explorer
  • 357 Views
  • 1 replies
  • 1 Helpful

Wi-Fi calling Vs Network calling at home

Got a weird issue where I can make calls on Wi-Fi without issue. I can generally make calls on a network also but do not apparently receive any calls on either. I often get a text message telling me I have missed a call but the phone never rings.  Th...

Kacsa99 by Explorer
  • 335 Views
  • 2 replies
  • 0 Helpful

Temporary signal cut outs

Hi there,I have a rather peculiar issue with signal loss that has been happening for a couple of years now over multiple devices, so I'll explain as best as I can:Multiple times throughout the day the internet data on my phone (currently s23 ultra) w...

Chaosky by Investigator
  • 636 Views
  • 5 replies
  • 0 Helpful