I have no network bars showing on my phone, 150 number not sending texts through

[Nclark]

Hi everyone,

so this is the first time I have had network issues since joining EE. Since yesterday my network bars are showing as none or 1. I do seem to be getting a 4g signal as I have that symbol but my data is very very slow.

it is no better today so I have called 150 and it’s the new verification of they send you a text. I get as far as I’m having network issues, it says close this window we will send you a text it’s the network diagnostics… but nothing comes through. Any emails or texts from EE come through instantly.

So I am trying to get support but can’t get any further. Any help or advice is much appreciated!

thanks

Natalie

[Schockwave]

Hello @Nclark ,

Welcome to the community,

Is the network issue happening in just one area? If so if you click here, you can check and register and report and receive updates:

https://coverage.ee.co.uk/coverage/ee/keep-me-posted

[Northerner]

Hi @Nclark 

Tried restarting your device.

Thanks 

[bristolian]

---

@Schockwave wrote:

If so if you click here, you can check and register and report and receive updates:

https://coverage.ee.co.uk/coverage/ee/keep-me-posted

---

The correct link for the status checker is https://coverage.ee.co.uk/coverage/ee , and choose the "check status" option.

Your symptoms are consistent with a temporary local outage.

[Nclark]

When I try the coverage checker it doesn’t show any problems. Then when I hit report it says I don’t have any products with EE. I have obviously registered wrong at one point.

I can make and receive calls but it is very poor and the other people can barely hear me/keeps cutting out.

Not sure what to do. The service you receive from calling 150 is pretty poor when the texts don’t follow through.

[Leanne_T]

Hi @Nclark 

Are you using the same email or mobile number registered on your EE account? 

Leanne.