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Stay connected if your data runs out

Knowing that you can keep in touch with friends and loved ones even if your data’s run out is one of those little things that just makes life better. That’s why Stay Connected Data comes included in our No Frills and Essentials plans. How it works St...

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JordanTA by EE Knowledge Specialist
  • 2554 Views
  • 3 replies
  • 7 Helpful

EE Mobile Coverage and Service Status Checker

Check mobile coverage and ongoing maintenance in your area using the EE Mobile Coverage and Service Status Checker. "Check coverage" will predict the usual level of service, whereas "Check service status" will show known issues and faults. You don’t ...

Rach_H by EE Community Support Team
  • 1659 Views
  • 0 replies
  • 5 Helpful

Re: Wifi calling people unable to hear me

Hello,I'm having the same issue.  I've just waited on hold for 45-mins to get through to my Doctors and they answered and said "hello?  Hello?" and HUNG UP!! I'm gutted.  I have full bars, I've checked my wifi speed and it's excellent.  Like you, I c...

4G signal

I have a 4G unlimited sim in a router which powers my WiFi. At varying times usually 11.00 to 11.30 am the signal drops and my WiFi disconnects. My wife works from home and is reliant upon a reliable WiFi signal. It takes upto an hour to reconnect al...

811800 by Investigator
  • 406 Views
  • 7 replies
  • 0 Helpful

very poor signal but website says no issues

Hey guys,I just switched over from O2 to EE and im having a few issues. My first day back at work and i have no/very little signal, its so bad that i cant even get the EE app to open. When i switched over i gave EE my pac code and was told my number ...

kev_w by Investigator
  • 542 Views
  • 12 replies
  • 1 Helpful

Re: Network Issues

I have an issue coming back when I check my postcode, BT39 9AJ. When is this likely to be resolved as currently I can't use the internet or make calls without having problems. It has been 2 days now

Resolved! Coverage Map Clownage Sony Xperia XZ1.

Anyone know why the coverage map is so crazy? The reason I ask is that when searching locations with the XZ1 as a device, it ALWAYS says, "You won't get 2/3/4/5G coverage on your Sony Xperia XZ1". It doesn't matter that the map might show full covera...

Sim in old phone - no network

Hi allMy phone recently had a screen issue which im due to get repaired, so i've put my sim in my old phone (was on EE was just an upgrade) and i just cant get the network to work. It has the sim, and an esim, and its just not registering, so i cant ...

Tommyjw by Investigator
  • 368 Views
  • 2 replies
  • 0 Helpful

Signal

Hi can please help me as I haven't had signal for the past month and I have paid my bill and I can't make calls or Receive calls aswell I have e taken the sim out and put it back in plus I have done Airplane mode turning it off then back on and still...

Emma424 by Investigator
  • 282 Views
  • 3 replies
  • 1 Helpful

Choosing preferred network type / disabling 5G

It is a fairly well-known fact that, unlike other networks, EE restricts the ability to choose one's preferred network type. E.g., on an average Android device, navigating to Settings -> Network -> Mobile network -> Preferred network type, presents a...

argymeg1 by Investigator
  • 9070 Views
  • 6 replies
  • 3 Helpful