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Stay connected if your data runs out

Knowing that you can keep in touch with friends and loved ones even if your data’s run out is one of those little things that just makes life better. That’s why Stay Connected Data comes included in our No Frills and Essentials plans. How it works St...

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JordanTA by EE Knowledge Specialist
  • 10260 Views
  • 7 replies
  • 8 Helpful

EE Mobile Coverage and Service Status Checker

Check mobile coverage and ongoing maintenance in your area using the EE Mobile Coverage and Service Status Checker. "Check coverage" will predict the usual level of service, whereas "Check service status" will show known issues and faults. You don’t ...

Rach_H by EE Community Support Team
  • 18570 Views
  • 0 replies
  • 6 Helpful

Resolved! Terrible signal and poor customer service

I'm new to EE.  Last week I've put a complaint in Every time I was trying to get in touch in the chat...I was put for waiting 2-3 hours and then if I didn't reply in 5 minutes I was being cut off and conversation closed by EE. I've already explain th...

Poor uk signal all over. Unreliable.

I have just been in Spain for 4 days and the mobile signal in every area I visited. This is in sharp contrast to the Uk. I have signal problems probably 10 times per day. Cannot ever have an uninterrupted disrupted call whilst driving and call qualit...

Siran700 by Investigator
  • 995 Views
  • 3 replies
  • 0 Helpful

Mast performance status

Do EE ever publish the status of their masts?  Every complaint about signal I make apparently is due to a faulty , damaged or disintegrated mast.  When I ask when will repairs be done the answer was “how long is a piece of string”. very helpful. 

Siran700 by Investigator
  • 767 Views
  • 1 replies
  • 0 Helpful

EE Reception In CM19 terrible.

My work building has had no indoor signal for days now. Dozens of people at work can't make or take calls. Looking at the coverage map as per my account, the network seems to be out all over the place. My contract is up in a couple of weeks. Bye bye ...

Re: EE MOBILE NETWORK THE WORST

At what point does a nationwide issue stop being considered as just localised? Considering the fact that numerous areas have very poor coverage, its safe to say the issue can't be explained away as 'its the area you're in, nothing can or will be done...

Arooller by Investigator
  • 1008 Views
  • 5 replies
  • 1 Helpful

Network Outage LL53 8AR area

How do I report an outage? No signal to telephone, service checker says no problem here!!! Tried chat- was left hanging for an agent who never materialised, what else can I do?

Elsi by Investigator
  • 1265 Views
  • 6 replies
  • 0 Helpful

EE network in West London

Hello all! In the last 3 days I have serious phone network and coverage in West London in between Central West, Mayfair, Fitzroy etf, A40, M40 and M4, A4. Also on M25 CW between M4 going up to M11. My simple question is EE or BT make jobs on the line...