Phone connection

Pkevin93
Investigator
Investigator

‎29-02-2024 02:30 PM

Is there a problem in the Darwen area as I have not been able to phone or text for most of the day 

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6 REPLIES 6
Northerner
EE Community Star
EE Community Star

‎29-02-2024 02:40 PM

Hi @Pkevin93 

Have you checked EE network status: (check status)

https://coverage.ee.co.uk/coverage/ee

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
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Pkevin93
Investigator
Investigator
In response to Northerner

‎29-02-2024 02:44 PM

Hi yes but it says no known problem, I think I will call into my local store thank you

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Northerner
EE Community Star
EE Community Star

‎29-02-2024 02:45 PM

Hi @Pkevin93 

Have you tried restarting your device.

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
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Pkevin93
Investigator
Investigator
In response to Northerner

‎29-02-2024 02:49 PM

Yes I have tried everything including restarting phone, it even says I am connected to WiFi but still no joy.

I do keep getting "no service" at the top of my phone 

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bristolian
EE Community Star
EE Community Star

‎29-02-2024 02:57 PM

The coverage webtool has a "check status" option which you can use to check - https://coverage.ee.co.uk/network/ee 

After a check, you can "keep me posted" or "report a problem" depending on the outcome

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Pkevin93
Investigator
Investigator
In response to bristolian

‎29-02-2024 03:03 PM

Hi, many thanks I have now reported it as a problem and will receive an update within 24 hours 

 

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