Phone not ringing, just get text notification of voicemail

[PlantPower]

Hello, I noticed this started on my Oppo Reno late last year. Your figures of 8 out 10 calls is similar to mine, and completely unpredictable. Throughout January I did lots of tests and was in touch with Technical Support Level 2 for the month.

It's the VoLTE (also known as 4G calling or HD calling) setting in my case. For some reason my phone doesn't have a setting to switch it on or off, but also it doesn't seem to have it in an "on" state. Which was never a problem, but in August EE did something to the network which meant my calls stopped being HD, and in September/October 2023 I noticed many calls going to answer phone.

There isn't anything that they could do. I hoped they receive many reports of this and reinstate whatever they've changed. I had to buy a new phone, with VoLTE enabled.

[PlantPower]

Hello, I noticed this started on my Oppo Reno late last year. Throughout January I did lots of tests and was in touch with Technical Support Level 2 for the month.

It's the VoLTE (also known as 4G calling or HD calling) setting. For some reason my phone doesn't have a setting to switch it on or off, but also it doesn't seem to have it in an "on" state. Which was never a problem, but in August EE did something to the network which meant my calls stopped being HD, and in September/October 2023 I noticed many calls going to answer phone.

There isn't anything that they could do. I hoped they receive many reports of this and reinstate whatever they've changed. I had to buy a new phone, with VoLTE enabled.

[PlantPower]

Hello, I noticed this started on my Oppo Reno late last year. Throughout January I did lots of tests and was in touch with Technical Support Level 2 for the month.

It's the VoLTE (also known as 4G calling or HD calling) setting. For some reason my phone doesn't have a setting to switch it on or off, but also it doesn't seem to have it in an "on" state. Which was never a problem, but in August EE did something to the network which meant my calls stopped being HD, and in September/October 2023 I noticed many calls going to answer phone.

There isn't anything that they could do. I hoped they receive many reports of this and reinstate whatever they've changed. I had to buy a new phone, with VoLTE enabled.

[bristolian]

A non-VoLTE phone would have been likely using 3G for calls until late last year - where WB-AMR (HD voice) was available.

3G has now been switched off meaning voice fallback is to 2G. VoLTE support is far preferable.

[PlantPower]

The drop in call quality was sadly very noticeable. My handset did have 4G, I'm not sure why it didn't seem to have VoLTE.

[Leanne_T]

Hi @PlantPower 

Thanks for coming to the community. 

Have you experienced the same happening with your new phone? 

You can find information regarding the 3G switch off as @bristolian has mentioned, in our We’re Switching Off Our 3G Network (ee.co.uk) page. 

Leanne.

[PlantPower]

My new Oppo Find X5 has VoLTE on by default (there is a symbol in the status bar), though there is no switch to turn it on and off unlike on other phones. I receive calls as normal again and in HD.

[Leanne_T]

Thanks for letting me know @PlantPower 

Leanne.