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Stay connected if your data runs out

Knowing that you can keep in touch with friends and loved ones even if your data’s run out is one of those little things that just makes life better. That’s why Stay Connected Data comes included in our No Frills and Essentials plans. How it works St...

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JordanTA by EE Knowledge Specialist
  • 6012 Views
  • 7 replies
  • 8 Helpful

EE Mobile Coverage and Service Status Checker

Check mobile coverage and ongoing maintenance in your area using the EE Mobile Coverage and Service Status Checker. "Check coverage" will predict the usual level of service, whereas "Check service status" will show known issues and faults. You don’t ...

Rach_H by EE Community Support Team
  • 7071 Views
  • 0 replies
  • 6 Helpful

WiFi Calling Not Working

WiFi calling is not working on iPhone, have attempted usual methods of forcing phone into airplane mode without success. Internet signal is strong and fast. Have reported it to my ISP in case they have changed settings or there is port forwarding con...

milesh by Explorer
  • 3232 Views
  • 6 replies
  • 5 Helpful

Re: No signal on E.E mobile

Hi very sorry to hear that. Also as a family in BS8 Bristol we have the same problem of no connection with EE luckily however one of us is with Talkmobile which does have a service. This has been a sporadic problem over the last three or four days wi...

Re: Is it just me or is ee phone signal poor

EE have definitely gone down the pan for a fair few months now as I always seem to have very low signal near me  yet there's a 5g mast down the bottom of my street. I have noticed the signal loss since they turned off the 3g or 4g signal not sure whi...

HECKTOR by Visitor
  • 1125 Views
  • 1 replies
  • 1 Helpful

Re: Is it just me or is ee phone signal poor

I have the same issue as you for a few months now - from 3 bars dropped to 1 bar and the signal is not good even in 1 mile radius. My friend cannot call me through calls unless using WhatsApp. I called the support team and they did a few tests but no...

Leah179 by Investigator
  • 534 Views
  • 5 replies
  • 0 Helpful

5G = no service

I’ve been a BT customer and subsequently an Ee customer for a lot a years, and my takeaway of the current data service is that a) I’m lucky if I get a service at all, and b) if it says 5G then it isn’t actually a service;.5 bars of 5G = no service (c...

Pmhend by Visitor
  • 428 Views
  • 1 replies
  • 0 Helpful

Signal dropping - Pontypridd area

Hi. I know a lot of people in the area have been complaining about this. More here; https://www.facebook.com/share/p/czwKNREiU2MhE8WG/. If it doesn't show, there are 75 people commenting saying they have been experiencing signal and call drops.It's b...

welsha by Contributor
  • 822 Views
  • 9 replies
  • 1 Helpful

Re: Temporary Mobile Network Boosters

Could you please inbox me more information. We are after festival signal, temporary masts. Have contacted EE but the advisor I keep getting says you don't even do it! We have full signal but due to the amount of people it's unusable! We have been loo...

Danman7 by Investigator
  • 449 Views
  • 4 replies
  • 0 Helpful

Re: Not registered on network

Hi Christopher I am having the same problem. When i try to make a call to a mobile number it doesn't connect and the screen says 'not registered on network'. I tried calling 150 and same message. I have restarted several times and checked coverage on...

eruth by Investigator
  • 1343 Views
  • 9 replies
  • 3 Helpful

No Voice calls...

For the last five days I have been unable to make or receive any voice calls while I'm at home...Signal strength is the same as it's ever been. Data speed tests the same as usual. Text messaging no problem. But no voice calls received and all attempt...

Stevil75 by Explorer
  • 625 Views
  • 4 replies
  • 2 Helpful