I moved to new house and no signal inside or in a garden, so when people calling me they cant hear me, voice is cracking, i have to go to the very end of garden, in rain freezing in order to get signal, even there its weak sometimes. When i go couple metres outside house its also very weak.
wifi as well sometimes super weak.
called twice, let me wait for hours, promised to email me script of conversation- never happened. So filled online complain, today they called to tell me this:
Their contract does not guarantee signal coverage inside house. When i said its not just inside they said ‘ ok we can see many complains in your area and there is some obstacle in that area that blocks the signal, and they cant do anything about it at the moment and they dont know when they can.
as a compensation they offered me no charging for this month, and then 50% discount on next 2 months.
i said i disagree with discount as it is a breach of contract, and i have a right to cancel my countract without fine.
They said its not in their power , i have to wait, and if i dont accept this compensation, there is nothing they can do, and will send me a script of conversation to my address.
the consequences of not having a signal and wiri is; i cant study, and i cant work from home.
I will have to take them to smart court claim , and sue for compensation for loss of earnings and also compensation for being unable to study. But before that i have a question as courts will look at how the trader ( EE) is trying to sort the issue. In my opinion, as a customer, i dont care why something is blocking the signal. Its same as if i paid membership at gym, raining was flooding gym downstairs and i was unable to use the whole gym, and they gave me a discount. I would not agree as it is a breach of contact. But at the same time they should be given certain time to deal with the issue.
But it doesnt seem like this is going to happen in a near future as its been 10 days., and still unable to tell me when they will provide the service.
