Whitchurch, Hampshire

Duncan1975
Explorer

Hello everyone 

The mast covering whitchurch in Hampshire appears to be down 

Shows full signal but has no internet throughput 

Do any engineers watch these threads?

 

Thanks 🙏 

3 REPLIES 3
bristolian
EE Community Star
EE Community Star

If a site is off-service, it provides no coverage. The fact you have full coverage disproves that.

There is monitoring of the radio network, but the symptoms you describe are best reported via the online webtool.

https://ee.co.uk/help/mobile-coverage-checker > "Check status" > If necessary, "report a problem"

Northerner
EE Community Star
EE Community Star

Hi @Duncan1975 

In addition to @bristolian you can report issues via 150 CS.

Thanks 




To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
Duncan1975
Explorer

Thanks 👍