The coverage in Hampshire has in the last week drops to virtually zero

[Indy-Joe]

The coverage in Bishops Waltham in Hampshire has in the last week drops to virtually zero. Unbelievable!

[Northerner]

Hi @Indy-Joe 

Have you checked EE network status checker: https://ee.co.uk/help/service-status

Can you access EE WiFi calling service.

Thanks 

[Indy-Joe]

Apparently problems - so far I know of two local businesses/shops suffering, but basically the signal has just vanished and there is no obvious update. It must be something fairly major to hit a whole town for a week. Your link helped, but why dont all customers in the area get an update ?

[bristolian]

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@Indy-Joe wrote:

but why dont all customers in the area get an update ?

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Proactive updates on all network outages can be requested via the link you've checked. Not all customers necessarily want updates, hence it being opt-in.

Follow "Check service status" > "My places" to register upto 5 UK postcodes.

[Michael_B-]

It's still down, does anyone have an update?

[Indy-Joe]

For those still suffering from a lack of service in the Bishops Waltham area of Hampshire, 6 weeks after the initial outage the problems persist. EE report that damaged masts, caused by bad weather six weeks ago, still haven’t been fixed due to challenges in getting access to the land.

Clearly infrastructure resilience is a problem for EE and it needs to plan better.
I’ve been advised that the problem will be fixed by the end of July. in the meantime, everyone should claim for a full refund for failure of service.

Worryingly, the outage has adversely affected many shops and businesses, including the local co-op that can no longer be an EVRI drop off point many other businesses, large and small have been affected.

[bristolian]

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@Indy-Joe wrote:

Clearly infrastructure resilience is a problem for EE and it needs to plan better.

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I'm curious on the basis for this statement?

[Indy-Joe]

Wifi calling works ... fortunately

[Indy-Joe]

1. dependency on a single mast that is affected by moderate wind

2. failure to plan for access to secure permission to fix the problem

3. service out for 6 weeks

Critical infrastructure service providers should have ITDR and business continuity plans that predict and can adapt to outages such as this, and that probably means having contracts and masts that are in themselves more rigorous and resilient

[bristolian]

If only all those points were as simple as a, b, c!

Prolonged outages are never intentional or ideal, and frustration is entirely understandable. But to suggest that this can only happen as a result of poor planning, is to do discredit to the potential complexities here.