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Forum Posts

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by • EE Community Support Team
  • 617055 Views
  • 0 replies
  • 14 Helpful

EE app not working - in US - cannot get roaming

Hi,I’ve landed in the US. I am travelling for work. I have tried to buy the roaming pass but the app says it’s undergoing maintenance? I’m stuck. Really stuck. it said ‘we have a problem loading this page’ and now ‘your app is being improved’ please ...

Resolved! Bills

Hi I want to pay my bill but the app is not working can you help me please 

Maria139 by • Investigator
  • 560 Views
  • 1 replies
  • 1 Helpful

Website not working - accessories

I am trying to add accessories to my plan but every time I get to checkout I complete everything and press Next/Confirm and it's just frozen then with the wheel spinning and won't let me go any further.

cathmac35 by • Investigator
  • 1479 Views
  • 6 replies
  • 0 Helpful

What happened to live chat?

I've been trying to access the "message us" option on the app for days but it's never available. What is going on? Last time I had to call EE I spent 40 minutes waiting for someone to become available... I don't want to be doing that every time I nee...

Yax3 by • Investigator
  • 1358 Views
  • 6 replies
  • 0 Helpful

Account Issue

Hi, for months now I have not been able to access anything on my online account.This is all I get when i login. 

EE.JPG
NinUke by • Explorer
  • 624 Views
  • 3 replies
  • 1 Helpful

Mobile unlinked

I logged in to check my mobile data and details and check bill and recall when I started contract. But my mobile/number has been unlinked and I've no access to mobile contract details. What's going on? Why is this? I need details of contract start da...

Rhey76 by • Visitor
  • 1145 Views
  • 5 replies
  • 2 Helpful

Why is it so difficult to just upgrade through My EE?

EE have sent me a reminder that my contract is up within 14 days and an offer to upgrade. I found an offer I wanted but it is just so difficult to simply upgrade that it's just easier to leave EE. It a shame but with no online chat or simple process ...

Painful by • Visitor
  • 2959 Views
  • 7 replies
  • 5 Helpful