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Forum Posts

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 605887 Views
  • 0 replies
  • 12 Helpful

Resolved! What’s wrong with ee app and online?

I’m trying to pay my mobile bill on the ee app and online and it’s not doing anything, multiple times I’ve had problems paying my phone bill and it’s really annoying me. I’ve deleted the app and re installed it, nothing, turned my phone off then back...

MY EE says Account Closed when it is fine

I tried to log on last Thursday and I got this message I spoke to Customer services who said it was a glitch I have deleted the app and reinstalled but still the same I can go online no problem?

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adz1968 by Investigator
  • 2919 Views
  • 21 replies
  • 8 Helpful

Myee app

How can they update the my ee app but yet no one has not even seen that when you try and up load your bill information it don’t even work this is what am trying to say little things like this we should know and also detect not tryn be rude but I am j...

DMONEY1x5 by Contributor
  • 879 Views
  • 5 replies
  • 2 Helpful

Resolved! Help

I have a zero spend cap on my contract phone do anybody know how to remove it as I’m in Spain and currently can’t use my data or my contract plan

Kyle126 by Visitor
  • 459 Views
  • 1 replies
  • 1 Helpful

Trouble upgrading online

Hi there, wonder if anyone can shed some light? Trying to upgrade my sim only contract to a flex plan online, however, when going through the process it appears as if it's trying to set me uo with a new line? Pre contract summary won't even load so I...

andytoh1 by Visitor
  • 462 Views
  • 1 replies
  • 0 Helpful

Can't remove item from basket

I'd like to become an EE customer but I can't currently because I've added an item to my basket by mistake and can't remove it. There is nowhere on the basket page to do so. I chose one SIM then changed my mind and chose another, only when I continue...

matmcv by Investigator
  • 3316 Views
  • 2 replies
  • 1 Helpful

Data refresh bug in new EE app.

The new EE app shows the wrong date for when monthly data refreshes. Mine refreshes on the 11th of each month. Instead of saying that it now says data refreshed on the xxth Nov 23 where xx is actually the number of days until 11th of Nov. someone sim...

Jimgr1 by Explorer
  • 777 Views
  • 3 replies
  • 1 Helpful