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account XXXXXXXX cant complete a ee online account

hitech
Visitor

‎01-12-2023 09:22 AM - last edited on ‎01-12-2023 10:33 AM by

Account XXXXXXXXX

 

tried to set up online account and it asks for mobile number on account to send code.

 

SIM is not in a phone it is in rooter for data only, so we will never receive code.

 

how do i get around this

0 Helpful
2 REPLIES 2
Northerner
EE Community Star
EE Community Star

‎01-12-2023 10:24 AM

Hi @hitech 

If you go onto the router hold page dies it not have a text message option. 

If not put the SIM into a phone, set up and then use it in your router. 

Thanks 

 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
XRaySpeX
EE Community Star
EE Community Star

‎01-12-2023 11:49 AM

Mobile routers contain a SIM. All SIMs have a mobile no.  Look at http://add-on.ee.co.uk/status from a device connected to your mobile router by WiFi to see your data & credit status as well as its mobile no. at the top.

Most mobile routers can receive texts. Login to it & look for the SMS Section/Inbox.

If you think I helped please feel free to hit the "Thumbs Up" button below.

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