So so painful to find a detailed bill

AndyWhite14 · ‎01-12-2023

Why is it so hard to get a detailed bill. I know I can text 150 for the balance but I need to check whether I've been charged for something incorrectly. It almost feels like it's a deliberate ploy. There doesn't seem to be the option to do very much at all on the app apart from buy more stuff from EE. Please help.

Cheers,

Amdy

AndyWhite14 · ‎01-12-2023

If anyone is wondering. Its's because I hadn't registered my phone number on the app so didn't get the option to look at a bill.

View solution in original post

Northerner · ‎01-12-2023

Hi @AndyWhite14

Your current bill and charges (outside of plan) can be viewed in the EE app.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are 8am to 10.30pm every day.

AndyWhite14 · ‎01-12-2023

🤦🏼‍♂️Thanks for the detailed reply.

AndyWhite14 · ‎01-12-2023

If anyone is wondering. Its's because I hadn't registered my phone number on the app so didn't get the option to look at a bill.

Leanne_T · ‎02-12-2023

Hi @AndyWhite14

Thanks for coming to the community.

Has the number now registered and you can view the bills?

Leanne 🙂

AndyWhite14 · ‎02-12-2023

Hi,

Yes thanks, I had wrongly assumed that once the app had my personal details it would also know my account details. I was searching all over the app but couldn't see the option for billing at all. Turns out I couldn't see the wood for the trees as the option to link a product was on the home page.

Cheers,

Andy

Leanne_T · ‎02-12-2023

Thanks for letting us know @AndyWhite14

Have a lovely weekend 🙂

Leanne.