It seems like whenever you have an issue on EE. The only way to contact then is by phone calls that have nearly 30 minutes wait time. The app barely works, the website buttons don’t work and I seem to hardly ever be able to log in. This is supposedly on of the largest mobile network providers and yet they don’t even have a functional website talk less about a chatbot for customers assistance.
Today, I got my bill and it was higher than I expected, I decided the check for a breakdown and I ran in to dead ends every where. I couldn’t log in for a break down on the website. A webpage I got on gave a description of my bill but didn’t show a breakdown that got to the figure I am on and the app takes me to a blank page when I look for the breakdown.
Hello, I have been using EE for almost 3 years now and I am still stumped on how difficult it is for customers to get support, especially for a generation that doesn’t like to operate through phone calls.
I have had the latest version of the app every time but almost none the functions work. It’s not a one time thing. It’s been consistent since I got the app thinking it would give me more access to my information 2 yrs ago.
Here it is the link I was given recently to check my bill,
For all my time using EE, I have only been able to log into this twice. It constantly puts up error messages.
For the link you sent, I can log in but it barely ever works. It goes ahead to advertise the app that also doesn’t work properly.
The self service is horrible and there’s barely any contact with staff. Even when you visit the stores in person, you’re asked to call 150. This is my first time here and I hope it is a viable option.
