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Account Issue

NinUke
Explorer

‎02-12-2023 03:49 PM

Hi, for months now I have not been able to access anything on my online account.

This is all I get when i login.

 

EE.JPG

3 REPLIES 3
Leanne_T
EE Community Support Team

‎03-12-2023 07:58 AM

Hi @NinUke 

Thanks for coming to the community. 

Can you access your account is you log into the EE app? 

Do you have a pay as you go or pay monthly account? 

Leanne 🙂

0 Helpful
NinUke
Explorer
In response to Leanne_T

‎03-12-2023 09:46 AM

Hi @Leanne_T 

I've never been able to login via the EE app, it just keeps saying:

"Sorry, there seems to be a problem....

Sorry, we're having a little difficulty right now."

I have 3 pay as you go & 1  monthly sims connected to my account.

0 Helpful
Leanne_T
EE Community Support Team
In response to NinUke

‎03-12-2023 09:47 AM

Hi @NinUke 

Thanks for coming back to me. 

I would suggest giving us a call and the team can reset your account for you to set up again. 

Leanne 🙂

0 Helpful