EE app not working - in US - cannot get roaming

[Astramentov]

Hi,

I’ve landed in the US. I am travelling for work. I have tried to buy the roaming pass but the app says it’s undergoing maintenance? I’m stuck. Really stuck. 

it said ‘we have a problem loading this page’ and now ‘your app is being improved’ 

please help! I need to get this working now!! 

[Katie_B]

Hello @Astramentov. 

Welcome to the community. 

Are you a pay as you go or pay monthly customer?

Did you receive a welcome text when you arrived to the United States?

Was roaming activated before leaving the UK? this can be done by texting ROAMING to 150. 

Katie

[Northerner]

Hi @Astramentov 

If you cannot activate online you'll need to use Skype over wifi and the number in my signature to call EE CS during UK office hours. 

Thanks