EE app and website

Support using EE to manage your account and check data on-the-go.

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Forum Posts

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 604519 Views
  • 0 replies
  • 12 Helpful

Family plan

My two children have migrated to my account as a family plan. The EE app no longer recognises their accounts and they are unable to track their usage and data. They want to be able to view their data usage so I can gift them if they are running low. ...

App issues

I’ve had my new contract with ee for two months now and cannot get onto the app keeps saying number not recognised please help 

Hibbitt by Visitor
  • 375 Views
  • 1 replies
  • 0 Helpful

Resolved! Account holder

I thought I was the account holder but It’s saying I’m not and I don’t know how to change that anyone know how ? 

Yasminlr by Visitor
  • 923 Views
  • 3 replies
  • 1 Helpful

Website and app not fully functional

Hi I have had the app for a while and use the website but many of the areas are not fully functional. For example subscription packs tells you what they are and says select below but there is nothing there. At some point I need to switch my pack and ...

Wocky327 by Explorer
  • 467 Views
  • 2 replies
  • 1 Helpful

Unable to upgrade on the app or website

Hi. I've been trying in vain to upgrade one of my lines for the past 2 months now. I log in, I receive a message saying that I couldn't be logged in, but I can buy or upgrade following the links shown on screen (I'm not sure how I can upgrade without...

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