Unable to link sim to my account

[Rachlh]

Hi, I am having the same problem, I have a prepaid data sim in a TPlink WiFi router and when I try to link the phone number to my account and I enter the passcode, it says having trouble finding my product, can you help?

[James_B]

Hi @Rachlh,

Welcome to the EE Community. 🙂

I'm sorry to hear you're having problems linking your account. 

Please get in touch with Customer Care and a member of the team will be happy to link it manually for you.

Thanks

James