Support using EE to manage your account and check data on-the-go.
We're aware of some issues with Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...
If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...
The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...
Can’t connect to my ee account because they are updating for over a week now
Can’t seem to use the feature on the appthe message us has gone and all that is there is call us any idea why ?
Why do you feel this is necessary every time?I use fingerprint but cant use that until i dig out password to get into app.Sort it out will you.
To give you the best My EE app experience possible, we’ve released a new update for your app. This includes some important background enhancements which will further improve your service. If you see one of the below screens or a maintenance screen, w...
What fresh hell is the new EE app? I thought the previous 'upgrade' was a disaster but this is... Oh my lord. How does the app not know what device I have when I log in? Every other version has known this info. Why does it take 5 mins to log in? Who ...
Hi just opened my EE on here and on the recently downloaded app and cant see any account dataBizare state of affairs upgrade and loose all the data or have i done something wrong?
I have an EE SIM card and a pre-existing my EE account. I called EE to activate the SIM card, and they said they had linked it to my My EE account - but whenever I log in my only possible option is to 'link a device'. Whenever I try this, and then se...
Any new customers here able to advise how long you need to wait before your your account can be correctly initiated? I am aware this is effecting 1200 plus new customers, but been waiting 2 weeks and still no update?
Just back from hols. Can't login to my account. When I get a password and pin reset the app is now telling me I am not the account holder 路路路Anyone experience this before?
