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Account closed

joshua891
Visitor

‎08-01-2024 05:01 AM

 I was with we over a year ago and left and decided to come back to we with the same account and email and when I have got my phone and downloaded My EE my app is saying account closed and I have rang up and spoke to the the team and they said it should be up in the next day, but nothing has changed it’s still saying account closed I have tried everythingㅤ any ideas the previous contract I stopped as I didn’t like the phone I had and 2 years later I made a new contract and it’s saying that  below everytime I open the app 

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XRaySpeX
Grand Master
Grand Master

‎08-01-2024 06:47 AM

You need to call CS to delete your old MyEE a/c & then you can set up your new MyEE a/c afresh, using the same mobile no. & email addy if desired

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
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