Bill payer or user meaning i cant use live chat

[Vada123]

Hello,

I  do not have the link to use live chat on my EE app.

Could this be because I am both bill payer and user on my account. Desperate to use live chat as I have no working speaker on my phone 

Thanks

[Katie_B]

Hello @Vada123. 

If you are a registered user on your account this could be why Live Chat is not showing for you. 

When you select 'Help' what options are you provided?

Katie