Charge for Porting number

[WebWizard]

Hi there,

I'm struggling to understand my bill for this month and customer services via live chat aren't particularly helping me understand, although have offered to open a recalculation complaint.

I ported my previous (and main) number in on the 28th May and my billing cycle runs from the 9th to the 8th, porting the number seems to have triggered a plan change meaning my usual £10 a month contract has come to a total of £11.23. The first section (9th to 28th) costing £7.35 and the second (28th to 8th) £3.88. I'm confused why this has totalled to above £10, with customer services initally telling me it was a sim card replacement fee (I also opted for an eSIM but the process of getting one, and item on my bill, show this as £0.00).

Is this the normal system for EE billing or am I correct in thinking this is a discrepancy to my contract? Thanks for any replies 🙂

[bristolian]

There's no charge for porting in a mobile number, neither should it trigger a plan change.

[Leanne_T]

Hi @WebWizard 

Thanks for coming here. 

To get the bill looked into, please call us on 150 or once the complaint has been looked into the team will be in touch to let you know what this charge is for. 

Let us know how you get on 🙂

Leanne.

[WebWizard]

Agreed, thanks for commenting! Was starting to think I was missing something 😅

[WebWizard]

Thanks for your reply, the (very patient) live chat operator did submit the complaint and recalculation form for me, apparently I should expect an email response within the next 3 working days.

I'll try to remember to update here if they share what went awry or what the charge is for if I truely have somehow used something outside of my plan.

[Leanne_T]

Hi @WebWizard 

Thanks for letting me know, that would be great if you get the chance to let us know the outcome 🙂

Thanks. 

Leanne.