Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Contract cancelation

Hello,I want to cancel my contract. I signed it on January 30th 2024, but it's too expensive for me and I can't afford it. I haven't even activated the SIM yet. How can I cancel the contract and will there be any charges if I cancel? I have called cu...

Resolved! Re: I wanna cancel my sim card

I would like to cancel my account as I no longer use ee but am still getting charged. I am only able to communicate via email and am unable to go to a store.

Sim only

What is the best sim only deal

Resolved! Re: EE illegally has extended my contract into monthly sim despite my cancellati

Thats useful thank you. Ive just switched from a 2 yr contract to a Sim only 1 month (rolling) one with same phone which is now paid off. I think I want to change to another provider as EE customer service so poor, so can I give them 30 days noti...

Billing

How they cut debit direct from my account

bleep???? my £24 contract for two Sims and I'm charged over double

My DD just came out and it was over £54 including a 3 min call which cost over £17. I have unlimited calls/text/20gig date on both, but I can't check my bill because it does not load EVER. Last month it was higher as well. I've been charged for te...

Resolved! How do i find out when im able to upgrade FOC

I use an EE SIM for our office intercom - but can't get online to see my bills

Resolved! Cancel one of the phone contracts on my account ?

I have three phone contracts right now and want to cancel only one of them and transfer to a different provider, but want to keep the other two with EE. Is there anyway to do this online without having to call EE?

Resolved! Phone Usage

I have downloaded my bill that has details of my payments, but nothing about numbers I have called or any other data used. Where do I find that information? If anyone could help it would be appreciated.