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EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 69411 Views
  • 72 replies
  • 15 Helpful

New plan price

I have just upgraded my phone and signed up for a new plan. I thought I signed up for 6 months at half price, but my first bill is showing full price. What is gong on?

claire_h by • Explorer
  • 512 Views
  • 2 replies
  • 1 Helpful

Early Upgrade?

Hi,Long time customer with EE, right from the start and previously with Orange. First time I want to upgrade early but find it harsh I ha e to fork out £283.Are there any offers or loyal customer grace to bypass or have this fee waived?Other companie...

Beck25 by • Investigator
  • 1741 Views
  • 7 replies
  • 1 Helpful

EE Contract to EESIMO - cancelling TNT?

Still with EE but 'moved' from EE legacy broadband to whatever new name is now! Fine, that's going through. Also switched 2 mobile contracts with EE (husband  and myself) under the £20 off offer. Husband currently has TNT as an extra, will not be con...

LynnG by • Contributor
  • 405 Views
  • 0 replies
  • 0 Helpful

Charged for phone and SIM after initial contract ends

Hi, I got stung by this last time and silly me I forgot to put in my calendar that my 24 month contract was up so the following month I have been charged the full 60 quid instead of around 20 if I'd remembered and changed to a SIM only contract. Is t...

Overcharge

Year ago I move house and during that process I was offer switch from ee to BT.(broadband)  Sadly who ever done this forget to turn off my old adress EE so I paid both for little bit. (Didn't want to cancel direct debit  as I have still phones with E...

thotus by • Investigator
  • 901 Views
  • 4 replies
  • 0 Helpful

Charge enq

I'm on a unlimited iPhone £87 plan but being charged £115 , how am I charged £28 extra?

Clay1 by • Investigator
  • 1241 Views
  • 11 replies
  • 2 Helpful
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