HELP!!!!!!!!

Georgia1517
Investigator
Investigator

‎27-08-2024 11:53 AM

Account has been closed for no reason, and because I no longer have service I can't ring 150 off my handset! 

Someone please help! I've been with EE for at least 10 years! 😭 

0 Helpful
5 REPLIES 5
XRaySpeX
EE Community Star
EE Community Star

‎27-08-2024 11:55 AM

Is it on contract or PAYG?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
Georgia1517
Investigator
Investigator
In response to XRaySpeX

‎27-08-2024 12:22 PM

Contract

0 Helpful
XRaySpeX
EE Community Star
EE Community Star
In response to Georgia1517

‎27-08-2024 12:25 PM

Had you missed paying your bills?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
Georgia1517
Investigator
Investigator
In response to XRaySpeX

‎27-08-2024 12:58 PM

I'm late this month and gone to pay it today and can't access it 😭 

0 Helpful
XRaySpeX
EE Community Star
EE Community Star
In response to Georgia1517

‎27-08-2024 01:04 PM

Why do you think your a/c is closed? It's probably just suspended until your payment is accepted.

Try using Fast Payment online to pay by UK bank card. You don't need to login or register anything. All you need is your mobile no. & it doesn't remember your card details. 

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP