Cancelling my bill

khaayyyhamilton
Explorer

‎27-08-2024 04:12 PM

Im on a semester abroad and I forgot to cancel my EE contract before I left and when I tried to log in to my EE app, it asked for a verification code from my UK number but my UK number does not work here hence I am not receiving any code. I need to cancel my contract before being billed but EE's line is always busy. What do I do? 

0 Helpful
3 REPLIES 3
XRaySpeX
EE Community Star
EE Community Star

‎27-08-2024 04:16 PM

You need to phone CS and give 30 days notice of cancellation. 

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
khaayyyhamilton
Explorer
In response to XRaySpeX

‎27-08-2024 04:17 PM

Thank you! By any chance is there no skype option or email option?

 

0 Helpful
XRaySpeX
EE Community Star
EE Community Star
In response to khaayyyhamilton

‎27-08-2024 04:22 PM

Call CS on the Freephone no in my sig using Skype over WiFi. It should be free. 

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP