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We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by • Former EE Community Manager
  • 15651 Views
  • 5 replies
  • 7 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by • Former EE Community Manager
  • 25821 Views
  • 0 replies
  • 10 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 52917 Views
  • 55 replies
  • 13 Helpful

Resolved! Upgrade

HiI've been able to upgrade my phone for the past month, over the last couple of days I decided to look into it.Depending on which phone I want, I have found a better deal elsewhere. So to cover my bases I asked EE for my PAC code and since then, EE ...

Antg1212 by • Contributor
  • 373 Views
  • 1 replies
  • 0 Helpful

Direct debit

I’ve received a text message to say that my direct debit has failed and I had forgotten that I’ve closed the account that it is usually paid from. The text advises not to pay manually and that if the dd fails again I will be charged £5. When I go onl...

Rachk85 by • Visitor
  • 317 Views
  • 1 replies
  • 0 Helpful

Mobile bill

hello, I closed the contract, I paid the subscription for the last month, but now I have to pay £348, I don't understand why

Mental health

Good morning trigger warning I don’t particularly want to speak to someone over the phone as live chat isn’t available my phone line has been suspended and I’m currently going through severe mental health issues due financial difficulties as jobs I’v...

flex

why do you have to phone up to overpay on the flex account? i can pay anytime on my plan come on EE its got to be simple to allow this

PETEUK by • Visitor
  • 327 Views
  • 1 replies
  • 1 Helpful
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