Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Recently left but still taken full amount

I have recently left at the end of my contract. I have been charged the full amount for the month. How do I get it back? I ported my number to my new provider. I had notified EE that i was going to leave. I thought I’d have got the refund by now.

Text

Hi just wondering why I have not had a text with this month bill details ? My bill date is the 15th ? I have been getting these for years but not last two month last month I sent messaged then got the text but I would prefer just getting the text wit...

Resolved! Going from SIM to Contract time time length allowed

Hi,I am currently at the end of my 24 month contract and i am going to go SIM only for a while until i have a think what phone i want next. I am going to go 12m SIM meanwhile but i can't remember what the time length that i had to stay with the 12m ...

Want to know my account balance

I have accidentally ended my contract, can I reinstate it

Can somebody phone me otherwise im leaving

My account has been suspended as I didnt pay the full amount

I have 3 accounts and my one finished 8/8/2023 but I am still being charged.

Change of ownership

My ex partner has started a change of ownership for my phone and I have been told to contact yourselves to finish the process

EE has wrongfully charged me £373

I was abroad and lost my sim. I contacted EE on call from abroad to request an E sim but they told me that I was on a pay as you go and could only get a physical sim which was not possible since I was abroad. I was told that I can convert to a contra...