Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

leaveing ee

i stevieb att here# we only been with ee month. we found it wasnt that6 good the pay out etc weelthey ex spect us to pay 850 as we leaveing no way we going to pay for there service can we do anythingthanks

Monthly Contract only - £11.00 pcm unlimited texts, data, calls etc.. why now£19

Hi monthly Contract (NOT pay as you go) £11.00 pcm. All unlimited calls, data, etc So why £19.95 - is it using emojis, or sending pictures over text messages? Or long text messages? Important due to hospital issues. TIAJC

Help

No matter how long I wait my bills won’t show on app. I need to have a copy of my last bill but cannot view. Please advise as I have followed all instructions and just shows loading icon.

End of SIM only contract

What happens when my SIM only contract runs out- do I need to upgrade to another contract or will my old one keep running?

Upgrade hasn't arrived

Hi, I ordered an upgrade on the 09/07/2024, on 17/07/2024 I received a text saying that my upgrade had been reversed and the credit agreement cancelled. I never received anything from the courier to say when it would be delivered or any communication...

Resolved! Staying with current contract

Hi,Just wonder if I can stay with current contract and how this looks like? Do I get extra charges or my pay monthly bill will increase?

Failure set up autopay instructions

I lost my authorised direct debit credict card. I couldn't set up new credict card autopay payment.

Incorrect contract selected before checkout

Hi,I have just ordered an upgrade and unfortunately due to having to go through the process twice ( I think the first must have timed out), I've incorrectly chosen 36 months instead of 24.Is this an easy fix or do I have to cancel the whole contract ...

For quite a while now perhaps months I cannot view my account

Link to pay bill online not working

Is anyone else having this issue? I am abroad and there is no online chat to representative. Clicking link to 'pay this months bill amount only' takes me back to the home page.