Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Change my payment date

Change payment date

Resolved! Can I change my plan 1 day after upgrading?

I upgraded to a Samsung Galaxy 24 plus and the staff member at the EE store Said it comes with a Samsung Galaxy Watch 6. I get home and i look at the documents. And I'm paying for the watch. And insurance on it to Can I go in and change the plan afte...

Contract loyalty add-on charges

My current 24 months SIM plan @£24.68 is supposed to expire in Early June.But when I check the plan details today and so scaring for the results comes out that it has been changed to a new plan for 12 months and had been activated on 25-May-2024 with...

My contract is coming to end shortly. I would like sim deal only

Re: end of contract help

Please my bills reduce amount

Over paying account

I have just checked my bill and for one of the accounts I am paying £33 more per month

Cancel

I'm wanting to cancel both my contracts I have with u can anyone help me thank u xx

Re: EE wont work abroad in any country

Been there with EE in South America. A month of desperately sourcing free wifi to make contact back in the UK. They still charged me hundreds of pounds.

Account query / leaving indecision

Apologies, I may have posted in the wrong section.I've been with EE many years but having recently noticed I'm paying more and more for less and less I'm deciding on whether or not to leave.I have a sim only contact that's now just finished and can't...

Customer loyalty

Been noticeable since BT took over EE that customer loyalty discounts have been getting slowly done away with, until I upgraded my phone last year, upgrades used to come with a 20% MRC, sometimes lucky enough to recieve a better discount for upgradin...