Cannot view documents
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25-09-2024 01:01 PM
I have had my flex pay contract for a year now but I cannot view My Documents. No documents come up after selecting drop down box. I’ve tried on app, desktop site and on a laptop.
ive just paid contract off and it is showing as closed and paid on app. I was told by EE I will be able to view my settlement letter in My Documents but nothing is there, yet again! Please help as I need for a mortgage offer.
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25-09-2024 06:08 PM
Hello @Lisa637.
Thanks for coming here,
Have you received confirmation via email that this has now been closed?
If nothing is showing in your EE account online and you require the proofs ASAP I would recommend giving us a call.
Katie

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