Cannot view documents

Lisa637
Visitor

I have had my flex pay contract for a year now but I cannot view My Documents. No documents come up after selecting drop down box. I’ve tried on app, desktop site and on a laptop.

ive just paid contract off and it is showing as closed and paid on app. I was told by EE I will be able to view my settlement letter in My Documents but nothing is there, yet again! Please help as I need for a mortgage offer.

1 REPLY 1
Katie_B
EE Community Support Team

Hello @Lisa637

Thanks for coming here,

Have you received confirmation via email that this has now been closed?

If nothing is showing in your EE account online and you require the proofs ASAP I would recommend giving us a call. 

Katie