Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Change in contract

darshanp324
Visitor

‎28-08-2024 10:37 AM

I want to change my monthly plan to bit cheaper one compare to my current one... it's not been 14 days since i signed my contract... can i change it?

0 Helpful
2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

‎28-08-2024 10:49 AM - edited ‎28-08-2024 10:49 AM

@darshanp324 : No, but you may cancel it if you ordered by phone or online, under the statutory 14-day cooling-off period.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
bristolian
EE Community Star
EE Community Star

‎28-08-2024 11:12 AM

If you ordered your plan in a retail store, you will have to query this with them - but you don't have any statutory rights to do so.

If you ordered online or via telesales, you can exercise your statutory 14days "change of mind" right of return to cancel, and re-order what you really want.