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Forum Posts

Discovery+ (TNT Sports) activation issue on the EE app

We're aware of some issues with  Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...

NickBS by EE Community Manager
  • 9339 Views
  • 32 replies
  • 11 Helpful

How to clear app cache on Android phones

If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...

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Alex_M by Star Contributor
  • 23184 Views
  • 15 replies
  • 9 Helpful

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 492811 Views
  • 0 replies
  • 12 Helpful

Data gifting

Please can you help, I need to gift data to my daughter today, I've tried several times and can't get into my account at all to do this ??

Resolved! Cannot access my mobile account

I rarely have to communicate with EE but earlier this week I used the phone contact. Well all I got was some automated options which then eventually led to the call being dropped. After waiting I tried a second and third time no joy. I did eventually...

izziememe by Contributor
  • 920 Views
  • 11 replies
  • 3 Helpful

Can’t gift data

Please can someone suggest how you gift data on the website rather than on the app?  It’s been down for days and we are having to purchase extra day at rather than share. the app has been down for days.