Forum Posts

Discovery+ (TNT Sports) activation issue on the EE app

We're aware of some issues with  Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...

NickBS by EE Community Manager
  • 9358 Views
  • 32 replies
  • 11 Helpful

How to clear app cache on Android phones

If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...

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Alex_M by Star Contributor
  • 23196 Views
  • 15 replies
  • 9 Helpful

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 493101 Views
  • 0 replies
  • 12 Helpful

Site crashes

Site is useless.  Keeps crashing. Cant upgrade using the app or web.  Hopeless EE.  

New app

The new app is being improved as we speak. Let’s hope it’s going back to the old one which was great because the new one is, how can I put it Rubbish. 

Boober by Visitor
  • 558 Views
  • 2 replies
  • 1 Helpful

Phone number

My preferred number I cannot choose because both numbers are not registered to me. How do I rectify?

Link my number to accoun

Trying to link my number to ee app , transferred my number from 02 to EE it’s all set up and transferred but after requesting code to link my number the text with the code is not coming through 

Beth446 by Explorer
  • 364 Views
  • 4 replies
  • 0 Helpful

Wrong phone number

Hi I bought a pay as you go and logged into myEE app. Even though there was security check with a pin sent to my phone number, the account shows a different phone number that is not mine and is not my plan or balance. How to correct this? 

Radhika9 by Visitor
  • 422 Views
  • 1 replies
  • 1 Helpful

Resolved! Porn

Hello , I can’t open videos porn , what can I do ?

Moharam by Visitor
  • 1319 Views
  • 1 replies
  • 1 Helpful

Help

How do I access my account? I have a whopping amount been taken by DD!