EE mobile app under help section it no longer shows live chat

[James_B]

Hi @Profile closed,

Welcome to the EE Community. 🙂

Is the live chat option showing this morning?

James

[kirstyk2]

Online chat does not work - brings up 'Account login required' message even though already logged in through the app

[James_B]

Hi @kirstyk2,

Welcome to the EE Community. 🙂

Are you able to start a chat after logging in again?

James

[Profile closed]

No

[James_B]

Hi @Profile closed,

Which products do you currently have with EE?

James

[kirstyk2]

the app doesn't actually allow you to log in again - at this point it just freezes and cannot continue

[Profile closed]

Hi,

I have home broadband and flex pay for mobile phone device

[James_B]

Hi @Profile closed,

Are you using a New EE Broadband plan or an older legacy plan?

James

[James_B]

Are you using the latest version of the app, @kirstyk2?

James