Date must be after date of birth

[podcfc67]

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Is there someone that can help me with this issue? Having same problem that a couple of other users have described on this forum. Have a 20% off discount code that I want to apply so can’t do the order over the phone

 

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[podcfc67]

Did you get this resolved?

having the exact same issue

[podcfc67]

Did you get this resolved? Having the exact same issue

[James_B]

Hi @podcfc67,

Welcome to the EE Community. 🙂

Please could you try a different web browser and let me know if you see the same issue?

Thanks

James

[podcfc67]

Hi @James_B 

Yes tried safari, chrome and edge. All have the same issue

[James_B]

Thanks for checking @podcfc67 

Please get in touch with our upgrades team on 150 so a member of the team can help.

They'll be able to report the issue with the website and process your order manually. As the website wouldn't allow you to complete your order, they'll be able to arrange for your discount to be applied manually.

James

[podcfc67]

Upgrades team? I am not currently an EE customer

[Kirigaya_Kazuto]

Did you put in your DoB correctly? seems stupid to ask, but it's worth checking, sometimes poorly coded websites default to yor DoB to the current date unless you change it

[James_B]

Apologies @podcfc67 

If it's a new account, please call our sales team on 0800 956 6000.

Thanks

James

[podcfc67]

yeah tried all sorts: using the date picker, typing manually, etc.